At aura88, your privacy is more than a legal obligation — it is our commitment to every member. We ensure that every piece of information you share with us is protected by bank-grade encryption technology and handled with the utmost integrity. Read this policy to understand exactly how we safeguard your data.
Six core principles that form the foundation of aura88's personal data protection policy for all players in Malaysia
All data transmitted between your device and the aura88 servers is protected by 256-bit SSL encryption — the same technology used by leading financial institutions worldwide.
Your personal data is stored on servers protected by layered access controls. Only authorised personnel may access your personal information, and every access is logged for audit purposes.
Aura88 has never and will never sell, rent, or exchange your personal data to third parties for marketing purposes. Your data belongs entirely to you.
You have full rights to view, update, or request deletion of your personal data at any time. Contact our support team and your request will be processed within 7 business days.
We use cookies solely to enhance your experience on the platform. Each cookie type is clearly described, and you may manage or disable non-essential cookies through your browser settings.
You can control the types of communications you receive from Aura88 at any time — including promotions, account updates, and security alerts. These preferences can be updated through your account settings.
Welcome to the aura88 Privacy Policy page. This document explains in detail how we collect, use, store, and protect your personal information when you use our online gaming platform at aura88.win.
As an online casino platform that values player trust, we understand that your privacy is an extremely sensitive matter. We do not take this responsibility lightly. Every decision regarding data processing is made with the interests and safety of our members as the top priority.
This Privacy Policy applies to all users of the Aura88 platform, including unregistered visitors, registered members, and VIP members. By browsing or using our platform, you agree to the practices set out in this document. If you do not agree with any part of this policy, you are advised to discontinue use of our services.
Aura88 only collects data that is strictly necessary to provide a safe, fair, and regulatory-compliant service. We do not collect excessive or irrelevant information.
| Data Type | Primary Purpose | Retention Period |
|---|---|---|
| Identity Information | KYC verification & account security | Throughout the active account period + 5 years |
| Financial Data | Deposit & withdrawal processing | 7 years (legal requirement) |
| Game Data | Dispute resolution & fair audit | 3 years after account closure |
| Technical Data | Security & platform improvements | 90 rolling days |
| Communications | Customer support & complaint records | 2 years after resolution |
Every piece of information we collect has a clear and legitimate purpose. We do not process your data without a strong and accountable reason.
Your data is used to manage your account, process deposits and withdrawals accurately, verify your identity during login, and ensure uninterrupted access to all platform features. Without this essential data, we are unable to provide you with a secure service.
The aura88 security system analyses transaction patterns and login behaviour to detect any suspicious activity. If we detect an unauthorised access attempt on your account, we will act immediately to protect your funds and data.
As a licensed platform, we are legally required to retain certain records for audit purposes, anti-money laundering (AML) prevention, and Know Your Customer (KYC) compliance. These are legal obligations that cannot be waived.
Non-personally identifiable usage data is used to understand how players interact with our platform, enabling us to improve the interface, game performance, and deliver more relevant game recommendations.
With your consent, we send promotional information, exclusive offers, and platform updates via email or app notifications. You may unsubscribe at any time via the unsubscribe link in any email or through your account settings.
Aura88 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. This is an absolute commitment we uphold without exception.
However, there are limited situations where we need to share certain information with trusted parties:
All third parties working with aura88 are bound by strict confidentiality agreements and are required to meet data protection standards equal to or higher than our own.
The security of your data is our number one technical priority. aura88 continuously invests in the latest security infrastructure to keep your data safe at all times.
Every communication between your browser or app and the aura88 servers is protected by TLS 1.3 protocol with AES-256 encryption. This means that even if someone intercepts your network traffic, they will be unable to read any information transmitted.
Sensitive data such as financial information and identity documents is stored in encrypted form on our servers. Your account password is never stored in plain text — we use strong one-way hashing algorithms to ensure your password cannot be recovered, even by our own staff.
Access to member data is restricted on a least-privilege basis — each staff member may only access data required for their specific role. All access is logged and continuously monitored by our security team.
Our infrastructure is equipped with enterprise-grade DDoS protection to ensure platform availability at all times.
Independent security audits are conducted periodically by certified cybersecurity firms to identify and address any vulnerabilities.
We encourage all members to enable two-factor authentication (2FA) for an additional layer of security on your account.
Our security team monitors platform activity around the clock to detect and respond to any threats promptly.
The aura88 platform uses cookies and similar tracking technologies to enhance your experience, understand how the platform is used, and deliver more relevant content. Below is an explanation of each type of cookie we use:
These cookies are required for core platform functions such as maintaining your login session, remembering language preferences, and ensuring security features work correctly. Disabling these cookies will affect platform functionality.
These cookies collect anonymous information about how visitors use our platform — which pages are visited most frequently, time spent on each page, and any error messages encountered. This data helps us improve platform performance and usability.
Functional cookies allow the platform to remember your preferences such as username, game choices, and display settings, providing a more personalised and comfortable experience when you return.
You can manage and delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform. Refer to your browser's help section for detailed instructions on managing cookies.
As an aura88 member, you have strong rights over your personal data. We fully respect and facilitate the exercise of these rights.
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 business days.
If any of your data is inaccurate or out of date, you have the right to request an immediate correction at no charge.
Under certain circumstances, you may request the deletion of your data, subject to data retention obligations under applicable law.
You may object to the processing of your data for specific purposes, including direct marketing, at any time.
You have the right to receive your data in a structured, machine-readable format for transfer to another service provider.
You may request that we restrict the processing of your data while any dispute regarding its accuracy or use is being resolved.
Aura88 retains your personal data for as long as necessary for the purposes described in this policy, or as required by applicable law. The following are general guidelines for our retention periods:
After the relevant retention period expires, your data will be deleted or anonymised in a secure and irreversible manner.
The aura88 platform may contain information or references to third-party services such as game providers or payment platforms. Our Privacy Policy does not cover the privacy practices of those third-party websites or services.
We encourage you to read the privacy policy of any third-party service you use in connection with your aura88 account. aura88 is not responsible for the privacy practices or content of third-party websites.
Game providers partnering with aura88 have undergone security assessment and have signed data processing agreements ensuring your player data is handled in accordance with the standards we set.
Aura88 is a platform designed exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.
If you believe a minor has registered for or is using our platform, please contact our support team immediately. We will investigate and take appropriate action, including account closure and immediate deletion of all associated data.
Parents and guardians concerned about their children's use of the platform may use parental control software to restrict access to online gambling websites.
Aura88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology requirements, or applicable legislation. All material amendments will be communicated to you via email or in-platform notification at least 14 days before taking effect.
The "Updated" date at the top of this page reflects the date the latest amendment was made. We encourage you to review this page periodically to ensure you are always aware of how we protect your information.
Your continued use of the aura88 platform after any amendments take effect will be deemed as your acceptance of the updated policy. If you disagree with the changes made, you have the right to close your account and stop using the platform.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our Data Protection team is ready to assist you.
You can reach us through the following channels:
Live support is available 24 hours a day, 7 days a week via the live chat button at the bottom right corner of the platform.
Contact our support team via the official aura88 Telegram channel for a faster response.
Send your written enquiry to our team. We aim to respond within 48 business hours.
[email protected]
For urgent enquiries, our support team can also be reached via WhatsApp during operating hours.